Tendril News – October 2025 Edition

October gave us plenty to celebrate: from Halloween fun and team growth to standout performance across the board. We keep building, scaling, and winning together; here’s a look at the highlights!

Customer Spotlight: Science On Call

How Science On Call scaled support and cut costs without sacrificing quality 🍽️

Scaling support fast is hard, and scaling without losing quality is even harder.

Science On Call was growing rapidly and needed a way to expand customer support without sacrificing the great experience their clients expect.

So they turned to Tendril HubMX and together, we built a bilingual, nearshore support team that delivered:

✅ 50% cost reduction ✅ Faster response times & higher CSAT ✅ English + Spanish support for wider coverage ✅ Flexible scalability that grows with demand

When you combine the right people with the right infrastructure, you don’t have to choose between efficiency and excellence: you get both.

Want to dive deeper into how they did it?

👉 Read the full Science On Call case study

🎃 Halloween at Tendril: Spirit, Smiles & Spooky Vibes

From sales calls to spooky costumes, the Tendril team showed up with creativity, humor, and big energy this Halloween 👻🧙‍♀️🕸️

Thank you to everyone who participated: your spirit and personality are what make Tendril such a special place to work and grow. Here’s to more moments that bring us together (and maybe a few more skeletons in Zoom calls) 💀✨

🌟 Agent of the Month: Joudian Whyte

Consistency. Professionalism. Results. That’s what defines Joudian, and why she earned the spotlight this month.

“She aligns perfectly with client goals, delivering excellent results every time. Her professionalism, reliability, and strong performance have earned our full trust in every session she takes part in.”- Mintzi Santos, POD Leader

Joudian, thank you for raising the bar and showing us what excellence looks like 💙

👋 Welcome to Tendril’s October Class!

Please join us in welcoming our newest teammates! already bringing drive, curiosity, and the Tendril spirit 💪

💙 Shakira Thompson 💙 Luigi Misael Augustin Bravo

💙 Miguel Ortiz

💙 Salvador Alarcón

💙 Shantai Grant

💙 Cintia Ávila

💙 Anaid Sánchez

We can’t wait to see all you'll achieve. Welcome to Tendril!

🚀 Leadership Spotlight: Tyler J. Stafford

In just six weeks, Tyler Stafford, SDR Fractional Manager, played a huge role in driving 600+ successful on-site visits for a major beverage client 🍻

His focus, leadership, and partnership with COO Rodrigo Alarcón helped steer execution at scale.

As Rodrigo shared: “We’ve had an excellent team, and Tyler helped me steer the ship. He’s been an incredible partner on this account.”

Proud to have leaders who build with grit, collaboration, and heart 💪

📞 From One Hour to One Meeting

Here’s the math behind Tendril Connect:

📞 ~125 dials per hour🔗 ~5% connect rate (8 to 12 convos. per hour!)🎯 20% of connects become meetings.

That’s the power of agent-assisted dialing: more live conversations, more pipeline, less waiting.

Outbound shouldn't feel like hoping. It should feel like building.

🚀 We’re Always Hiring!

We’re always looking for great people who love to grow fast and build big 🚀Now hiring: Sales Development Representatives (Remote, LATAM)

👉 Explore open roles & apply here: https://tendril.applytojob.com/apply

Thanks for being part of the Tendril community!

Thanks for being part of the Tendril journey! your support fuels everything we do.

Come build the future of outbound with us 💙

👉 Ready to see Tendril in action? Book a demo

Warmly, The Tendril Team.