To schedule a session and select a time that better fits your calendar, visit our Scheduling tool.

To schedule a session and select a time that better fits your calendar, visit our Scheduling tool.

Ideally, a headset is recommended for a better experience of the call. Also, it is important to confirm the microphone on your Chrome Browser.

We offer 60 minute sessions with Tendril.

1. First you need to visit our app by clicking the following link.

2. Enter your credentials shared by the Tendril Team.

3. If you forgot your password, you can reset through a “Forgot password” process.

During our kick off calls, to set your team up for success, we consolidate information including credentials to our platform. Information requested: Company name, Full Name and email.

Once we have this information, we send personalized emails including credentials.

Our team will provide a CSV template in advance to make sure the information is captured correctly. The first session, or GO LIVE session, we guide you through the process. Make sure to send the list 24 hours prior to the session, in order to review and make sure everything is working correctly.

CSV format.

Only one USER can receive calls per session, if you need another USER it would be in a different session. We can do multiple sessions at the same time.

The transfer will be registered as a successful transfer. You will have an option to include the specific disposition, meaning the reason why the call was cut off.

Only one transfer can be processed at a time, the system detects which one came first and sends it to the user.

You would have to end the current session and start a new one with the info you need to change.

Tendril Connect is not a lead generation service, but we do offer multiple services including Tendril Enrich, data mining services in order to get updated and clean leads.

Sessions can be canceled up to 24 hours in advance. Sessions canceled fewer than 24 hours before your start time will be charged as a consumed Tendril Connect hour.

Yes. At the moment of scheduling the session, there is an option to select the type of transfer:

FLV - First Live Voice

VBT - Verify Before Transfer

GAT- Gender Assumption Transfer

It varies depending on the leads provided, the quality of the leads, and the number of conversations during the hour. If considering 150 contacts and good quality of leads we are transferring between 8 - 12 conversations in one hour.

4 agents.

You can write a script, with the information needed. It’s recommended to write the user or caller name, phone number, email address, company and reason for the call.

It's our client’s responsibility to have a stable internet connection for the system to work.

Yes. You will need a record ID for the leads and the notes included in each one.

45 seconds long.

Voicemail is step #2 of our Configure Session process and you need to follow the following simple steps:

• Name your Voicemail

• Click Record

• Record voicemail (45 seconds tops)

• Listen to voicemail

• Select voicemail recorded and click upload

Yes, it's part of our 3 simple steps to configure a session. If voicemail is not required you can record 1, and use it for multiple sessions. Make sure, you mention as part of your intent NOT to drop voicemail.

Simple,

1. Login with your credentials

2. Go to Dashboard

3. Find your session

4. Download the csv file (compact version)

5. Double Click on the Agents Notes or Expand the Formula Bar